Shipping policy
Shipping Policy
By placing an order with Aqua Glasses, you agree to the following Shipping Policy.
Order Processing
- Orders are processed within 1–2 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or public holidays.
- During high-demand periods, processing times may be extended.
- Once your order has shipped, you will receive a confirmation email with tracking information (if available).
Shipping Rates & Delivery Estimates
- Shipping rates and estimated delivery times are calculated at checkout.
- Delivery times are estimates only and are not guaranteed.
- Delays caused by carriers, customs, weather, or unforeseen circumstances are outside of our control.
Domestic & International Shipping
We offer domestic and international shipping where available.
International customers are responsible for:
- Customs duties
- Import taxes
- Any additional fees charged by local authorities
Aqua Glasses is not responsible for delays caused by customs clearance.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout. Aqua Glasses is not responsible for:
- Orders delivered to an incorrect address provided by the customer.
- Packages returned due to incomplete or incorrect address details.
If a package is returned to us, reshipping costs will be the responsibility of the customer.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, Aqua Glasses is not responsible for lost, stolen, or delayed packages.
If tracking shows an order as delivered but you have not received it, please contact the shipping carrier directly before reaching out to us.
Contact Information
For any shipping-related questions or concerns, please contact us at: