Refund policy

Return & Refund Policy

At Aqua Glasses, we take pride in the quality of our products and want you to be completely satisfied with your purchase. Please review our policy below regarding returns and refunds.

Returns

We accept returns within 10 days of delivery. To be eligible for a return, the following conditions must be met:

The item must be in its original condition.
The item must be returned in its original packaging.
Proof of purchase is required.

The following items are not eligible for return:

Customized or personalized items.
Items marked as final sale.
Used or damaged items not due to our error.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If your refund is approved:

The refund will be processed to your original payment method.
Refunds may take 5–10 business days to appear in your account, depending on your payment provider.
Shipping costs are non-refundable unless the return is due to a defective or incorrect item sent by Aqua Glasses.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos of the issue. We will arrange a replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as Aqua Glasses is not responsible for lost return shipments.